Nearest Fios Store (2024)

FAQs

Can I return my FiOS equipment to a Verizon store? ›

Equipment returns

To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. To return your equipment: Return rented equipment to the Verizon store or UPS Store nearest you.

Verizon Fios is a bundled Internet access, telephone, and television service provided by Verizon Communications that operates over a fiber optical network within the United States.

Verizon Corporate Stores are staffed by Verizon employees trained to assist and support customers. Authorized Verizon Retailers may be staffed by retailer employees, who may not have the same knowledge and expertise about Verizon products and services.

Choosing Disconnect Service on the My Verizon Account Dashboard. Choosing Disconnect Service on the My Verizon Account Settings page. Type “Cancel” in the Ask a question box. Follow the prompts to disconnect a line or chat with a live agent.

Important: When disconnecting service, to avoid an unreturned equipment charge, you must return all your Verizon Fios equipment within 30 days of your service disconnection date. You must contact us to start the return process. We'll let you know which UPS stores are near your address so you can drop off your return.

You can pay with these methods: Cashier's or certified check. Credit or debit card. Cash in person - Verizon.com/paymentlocations.

There's no charge for making payments through My Verizon, at a Verizon store or when you dial #PMT from a mobile phone. However: There's a $10 Agent Assistance Fee when you pay by calling Customer Service.

To pay your bill online, go to vzw.com/myverizon and sign in to get started. To make a one-time payment, select Bill from the My Verizon Navigation, then click Pay options. Set up your payment by selecting to Pay in full, Pay another amount or Make a split arrangement if you need more time. Click Continue.

Corporate will have a 1-800 phone number. Other stores will have a an area code 10 digit number.

Who is the largest Verizon retailer? ›

Victra. The Largest Verizon Authorized Retailer.

In a 2019 reorganization, Verizon moved the wireless products and services into the divisions Verizon Consumer and Verizon Business, and stopped using the Verizon Wireless name. Verizon is the second-largest wireless carrier in the United States, with 144.8 million subscribers as of December 31, 2023.

Turn off Find my iPhone® or the Find My app (Apple®) or Find my Device (Android™). Restore your device to factory default settings and delete any personal data. Put the device and/or accessory in the original packaging and shipping carton. You must include your receipt.

Take the box to any UPS location. To find the location nearest you, visit theupsstore.com or call 1.800. 789.4623.

We'll issue your payment or credit once your trade-in device is received and verified. Depending on your location, we'll provide return options for your trade-in device. You may see the option to drop it off at your local Verizon store, print your own shipping label or have prepaid shipping supplies sent to you.

Verizon High-Speed Internet (DSL): Verizon's DSL customers will need to pay a one-time, upfront fee of $50 to use Verizon's router. You can skip that fee by using your own compatible router. Verizon LTE (4G): LTE home internet customers do not have to pay an additional fee for equipment.