Who should be contacted if a student loses his/her badge?
If students are in need of a replacement SMART tag ID badge, parent's can fill out the online request form on the main Transportation page, or contact the student's campus.
Will students receive a SMART tag ID badge every year?
No, students are required to maintain their Smart Tags from year to year. If a new replacement card is needed, parents may request one using the online form, or by contacting their student's campus.
Can I purchase additional SMART tag ID badges?
No. At this time we are only providing one card per student.
Do students need to register for transportation services each year now that we have SMART tag?
Yes, students must be registered for transportation services each year. In the event of relocation during the school year, parents will be required to re-register their child for transportation services in order to obtain updated bus routes and bus stops.
If my child currently does not ride the bus, can I register my child for transportation services at any time during the school year?
Yes, a child may be registered for transportation services at any time during the school year. To register a child for transportation services, you may contact the transportation office at (512)943-5126.
Will a student’s SMART tag ID badge still allow them off the bus with individuals from the Alternate Pick-up List completed at the beginning of the year?
Yes, however, parents submit a written request to add the individuals that are approved to receive their student (Pre-K and Special Ed only) from the bus. This is an additional safety feature for students. This information will be part of the student information that the driver can immediately view. Parents can change the list as needed up until 11:00 a.m. the same day.
How will SMART tag determine the correct route/bus for students with multiple and/or alternating destinations?
The driver will be able to manually override the information and add the student to the ridership roster from the student’s SMART tag ID badge. Therefore, the student will only need one SMART tag ID badge. Can students get off at another stop in an emergency situation? Yes, we ask that parents please contact the child’s school directly so that a bus pass can be issued for the student.
Is there a SMART tag app available?
A SMART tag app is currently under development. Parents will be notified once the app becomes available.
Are notifications through SMART tag available?
Yes, electronic notifications (text alerts) are available through SMART tag. The parent must be registered for the Parent Portal to receive a notification. There is no cost to parents to utilize the SMART tag Parent Portal. The portal may be accessed directly at https://www.parent.smart-tag.net.
Will parents receive a notification when their child gets on/off the bus?
The parent must be registered for the Parent Portal to receive an alert/notification. SMART tag will deliver an electronic notification (text) approximately 10-15 minutes prior to pick-up and drop-off.
Can parents track their child’s bus?
Parents will be able to track their child’s bus once his/her student swipes his/her SMART tag ID badge upon boarding the bus. Bus activity/tracking will remain active until the child swipes his/her SMART tag ID badge to get off the bus. Please note, parents must be registered to use the Parent Portal to view bus activity.
Can a parent see when his/her child gets on/off the bus?
Yes, the parent can view a student’s ridership activity for the entire school year. If the parent wants to review the daily history, it will take a minute from loading/unloading the bus for SMART tag to update its records due to network connectivity. Parents should be aware it may take longer if there is a poor signal or the network provider is experiencing a delay/latency issue out of Georgetown ISD’s control.
Is the information regarding a student’s bus location in real time or is it delayed?
There may be a one-minute delay to process the exchange of information between the SMART tag tablet mounted on each bus and the SMART tag main server.
Can students be tracked anywhere else from their SMART tag ID badge?
Tags are manufactured with a 14-digit code. The RFID tag simply presents the 14-digit code to the SMART tag tablet RFID reader which only pulls from the student information associated with the code. The badge cannot be read/tracked anywhere else or be read/tracked by any other product.
How do I link my students together on the SMART Tag Parent Portal?
For safety reasons, parents are unable to link their students together. Please email sawyerd@georgetownisd.orgwith the following information and request that your students be linked together: Parent Name; Parent Email (associated with the parent portal); and each Student’s Name, Grade, Student ID#, and Date of Birth.
Will I receive an alert regarding inclement weather, bus accidents other emergency notification through the SMART tag system?
No, the SMART tag system will not provide weather-related or emergency notification. Information regarding inclement weather, bus accidents and other emergency notifications will be provided by the Georgetown ISD administration via separate communication.
